As a leader, we have to let our people know that it is ok to make mistakes. If you have employees who are constantly saying, “I don’t know how that happened?” there is a good chance they don’t feel safe saying “I made a mistake, let me fix that”. The next time an employee doesn’t take responsibility for their actions, before you get upset with them, ask yourself, “is there something about my leadership style that makes them uncomfortable”. Maybe it is not them, it is you.